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FREQUENTLY ASKED QUESTIONS

Instrument Related
  • My child has outgrown his/her stringed instrument. Do you accept trade-ins?
Shipment & Delivery
Lease-to-Own Questions
  • Can I exchange my Lease-to-Own instrument for another size or for a different instrument?
  • Do I receive a new instrument when purchasing a lease-to-own plan?
  • Do you charge any interest with the Lease-to-Own plan?
  • Do you charge late fees?
  • Do you inflate the purchase price or extend the number of payments with a Lease-to-Own plan?
  • Do you offer any type of additional damage protection after I have completed the Lease-to-Own payments and own the instrument?
  • Do you offer damage protection with the Lease-to-Own plan?
  • Does damage protection cover broken strings on my stringed instrument?
  • Does my instrument come with a warranty?
  • I am a member of Children's Music Workshop. Will my instrument be delivered to my school free of charge?
  • What are the full details of the Lease-to-Own plan?
  • What happens if my instrument is damaged?
  • What is the Lease-to-Own plan's cancellation policy?
  • Will an extensive application or credit check be required to Lease-to-Own?
  • Will I have to pay sales tax?
  • Will you supply a free loaner instrument while my instrument is getting repaired by you?
Rental Questions
  • Do I receive a new instrument with a rental plan?
  • Does my rental instrument come with a warranty?
  • I am a member of Children's Music Workshop. Will my rental instrument be delivered to my school free of charge?
  • If I need, can I exchange my rental instrument for another size or for a different instrument?
  • What are the full details of the Instrument Place's rental plan?
  • What is the rental plan's cancellation policy?
  • Will I have to pay sales tax on a rental instrument?

Instrument Related

My child has outgrown his/her stringed instrument. Do you accept trade-ins?

Shipment & Delivery

Lease-to-Own Questions

Can I exchange my Lease-to-Own instrument for another size or for a different instrument?
Do I receive a new instrument when purchasing a lease-to-own plan?
Do you charge any interest with the Lease-to-Own plan?
Do you charge late fees?
Do you inflate the purchase price or extend the number of payments with a Lease-to-Own plan?
Do you offer any type of additional damage protection after I have completed the Lease-to-Own payments and own the instrument?
Do you offer damage protection with the Lease-to-Own plan?
Does damage protection cover broken strings on my stringed instrument?
Does my instrument come with a warranty?
I am a member of Children's Music Workshop. Will my instrument be delivered to my school free of charge?
What are the full details of the Lease-to-Own plan?
What happens if my instrument is damaged?
What is the Lease-to-Own plan's cancellation policy?
Will an extensive application or credit check be required to Lease-to-Own?
Will I have to pay sales tax?
Will you supply a free loaner instrument while my instrument is getting repaired by you?

Rental Questions

Do I receive a new instrument with a rental plan?
Does my rental instrument come with a warranty?
I am a member of Children's Music Workshop. Will my rental instrument be delivered to my school free of charge?
If I need, can I exchange my rental instrument for another size or for a different instrument?
What are the full details of the Instrument Place's rental plan?
What is the rental plan's cancellation policy?
Will I have to pay sales tax on a rental instrument?

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